FAQ - Stitchmeister

What you are looking for?

Every item on Stitchmeister.com has a size guide and fit recommendation on the product page. There is also a provision for you to provide us with your measurements for a bespoke fit. For a specific size query, please contact our Customer Service team. If the item you order doesn’t fit you, please be assured you can return it using our returns service. Please refer to our Return Policy.

Before you start shopping, we recommend that you read our Terms and Condition. You should also register on our site to place an order so that proper records of your order will be stored.

The currency will be set according to your location and displayed at checkout

Currently, Stitchmeister offers to ship worldwide via DHL/FEDEX/UPS. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Yes

Please allow 7-14 working days to process your orders excluding 3-7 working days of shipping. For Express or Custom orders, send an email to [email protected].

We will also send regular email updates about the status of your order and delivery.
Orders are fulfilled using DHL, UPS, and Fedex. Below is our estimated shipping costs for every continent around the world(estimated for 0-2kg.
Please note that these rates will be different for bulkier orders):

SHIPPING COSTS

Nigeria – $6
Rest of Africa – $39
Australia & Asia – $49
Central & South America – $48
Europe – $40
North America – $45

The tracking number provided on dispatch for International deliveries can only be used on the applicable general post website of the country of delivery.

If you’re shipping to multiple destinations, shipping rates will apply to each address.

PLEASE NOTE: Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Stitchmeister is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practice.

Kindly note that for delivery to rural areas may take slightly longer.

You will receive a confirmation email once you have placed your order. This does not mean your order has been accepted. Kindly note that orders are subject to payment approval. As soon as your payment details have been approved by our team your order will be processed. You will also receive regular email updates regarding your order.

Except in relation to certain types of products, Stitchmeister is happy to accept cancellations for any reason but must be done within 3days from when your order is approved for processing. For further details, please see our Return Policy.

Yes you can make special requests on your orders but you will have to contact us via the contact form, via whatsapp or our email channel to place your order. Please bear in mind that the price attributed to such an order will likely change depending on the request you make.

You can make use of the “add to wishlist “ feature on our product pages. However, to guarantee your purchase we recommend placing your order as soon as possible. You will reserve regular email updates in regard to your order process.

You will receive regular email updates on the delivery status of your order by inserting the tracking number supplied on stitchmeister.com

If you wish to change your shipping address after you have placed your order, please contact us directly at [email protected]. Please be advised that we cannot change the delivery address after the order has been shipped. It is not possible to change addresses to a different country.

We offer returns for orders placed on stitchmeister.com. You can book a return collection within 7 days of receiving your order. Returns must be in the original condition as per our Return policy.

You will receive an email shortly after booking a return or exchange containing the return shipping labels. Please check your emails from us to retrieve these documents.

yes you can return to us using any logistic service you operate after the item must have been assessed by a member of our team and approved for return.

We understand that you may change your mind about your order. If you decide to keep your order after booking a return please email [email protected] about your decision. Don’t forget to include your order number.

If you believe you have received a faulty product, please contact us directly with your order number and photographs of the product. Following our assessment, we will advise on how to proceed.

Unfortunately, we cannot accept exchange requests for a different style.

We aim to approve your exchange within 7 business days of receiving your return. Kindly note that exchanges are subject to approval and availability as well as regular order processing times. We will contact you if there are any issues processing your exchange.

As soon as your exchange is approved and processed you will receive an email containing the new tracking information once your new product is ready to be sent.

Please note that the shipment and delivery of orders are dependent on payment verification and availability of products.

Sourcing products from our network of stores mean that sometimes an item may sell out in store at the very same time as an order is placed online. In a situation where we cannot fulfil your order with the correct style, colour and size, your order will be cancelled and you will be refunded in full.